Returns & Exchanges

At Derwent Harps, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for most items in their original condition.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring all accessories and documentation are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or ship the package via a tracked courier service to the address provided by our support team.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned harp or accessory, we will process your refund or exchange within 5 to 7 business days.